Return & Exchanges
Refund Policy
Last Updated: 2025-11-13
At TengDai Intelligent Technology Limited, we aim to offer high-quality products. If you are not satisfied, please review our refund policy.
1. Eligibility
You may request a refund or replacement for:
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Defective items
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Damaged items
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Wrong items received
Requests must be made within 30 days of delivery.
2. Non-Returnable Items
We do not accept returns for:
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Items without original packaging
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Items with excessive wear
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Clearance or final-sale items
3. How to Request a Return
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Include your order number and photos
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Wait for return approval and instructions
Return shipping costs are the customer’s responsibility unless the item is defective.
4. Refunds
Refund processing time: 5–7 business days after receiving the returned item.
Refunds are issued to the original payment method.
5. Exchanges
Defective or incorrect items can be exchanged at no extra cost.